Terms & Conditions

Version 3.0 (dd 01-February-2026)

1. Introduction
   Welcome to Expat Valley B.V. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.
2. Business Information
   Expat Valley B.V. is a private company with limited liability under Dutch law, registered at the Dutch chamber of commerce under number 82246947. We offer a combination of physical products, digital resources, and online services focused on supporting global children and families.
3. Products and Services
   We provide physical products, consulting, workshops, events, and digital resources. All products and services are subject to availability.
4. Payments and Pricing
   Payments can be made through Stripe, including bank transfers and card payments. Our Global Family Plans operate on a monthly or annual subscription model with optional recurring payments. Prices may change each calendar year and will be communicated in advance of any purchase.
5. Shipping and Delivery
   Physical goods are shipped with clearly communicated shipping costs and delivery timelines. The buyer is responsible for VAT and import duties.
6. Cancellations, Returns, and Refunds
   Services and Digital Resources: Non-cancellable and non-refundable. Service packages expire after 365 days, after which unused services can no longer be claimed.
   Physical Products: Can be returned within 30 days if unused. The buyer covers return shipping costs, and refunds will be for the product price only.
7. User Accounts and Access
   An active Global Family Plan is required to access our services. Users must be respectful of our business by not sharing login information, and content is for personal use only.
8. Intellectual Property
   All copyrights for materials and services provided by Expat Valley B.V. are held by us.
9. Liability and Disclaimers

   At Expat Valley, we are committed to your success. To ensure we can continue providing high-quality support, please note the following boundaries of our responsibility:

   • Our Protective Reach: While we take great care in our work, Expat Valley B.V.—including our subsidiaries, directors, and employees—cannot be held liable for damages arising from the use of our services or products. This includes any indirect losses, such as loss of profit or data, regardless of how they occurred.

   • Your Decisions: Our role is strictly advisory. We provide the tools and guidance, but the final decisions and their outcomes remain the user’s responsibility. We are not liable for errors resulting from incorrect information provided to us.

   • External Factors: We insure all physical products against loss or damage during transit. However, we cannot be held responsible for service delays or omissions caused by events beyond our control, such as strikes, government actions, or natural disasters.

   • Third-Party Services: When we utilize third-party providers to deliver our services, we are not liable for their actions, provided we have exercised due care in selecting them.

   • Liability Limits: In the event we are found liable for direct damages, our total cumulative liability is limited to the fees paid for the specific service in question. In no case will this exceed three times your monthly subscription fee (capped at a maximum of €300).

   • The Legal Standard: These limitations apply to the fullest extent permitted by law. We do not exclude liability for damages resulting from our own wilful misconduct or gross negligence. Should a court rule that any part of this limit is unenforceable, our liability will be strictly capped at the amount covered and paid out by our professional liability insurance.

10. Jurisdiction and Governing Law
    This agreement is governed by the law of the Netherlands. Any disputes will be resolved through amicable negotiations and, if necessary, through mediation as per the rules of the Federation for Mediators in the Netherlands (MfN).
11. Severability
    Should any point in this agreement be found invalid by a court, the rest of our contract stays exactly as it is. We’ll work to replace any ‘broken’ clause with a new, valid one that reflects what we originally agreed upon.
12. Privacy and Data Protection
    Expat Valley B.V. complies with GDPR. Our Privacy Statement, available on our website, outlines our practices regarding data collection, storage, and sharing with third parties.
13. Modifications to Terms
    Expat Valley B.V. reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.